Unable to access *.glitch.me websites

Glitch Help
1

I’m not able not access any of the *.glitch.me websites (mine or of other people). On my pc Chrome says the error is DNS_PROBE_FINISHED_NXDOMAIN while on my phone it says ERR_CONNECTION_REFUSED. I can still access the glitch.com website itself and the container status on my projects tells me that everything is ok.

This problem started just after I removed the .data directory from my project “cibo-aua-studenti” to clear the sqlite db, I don’t know if this can be related in some way.

3 Likes
2

Hi @aziis98, welcome to the Glitch forum!

Errors like this typically indicate that there’s a network problem of some kind, most commonly because something on the network you’re accessing the internet from is blocking the glitch.me domain. Do you see the same problem on other networks (for example from a coffee shop or library, or from your mobile device using cellular data)?

It’s pretty unlikely that removing the .data directory from a single project would affect your ability to see other unrelated glitch.me pages. Some examples of addresses you’re having trouble with might help.

3

Yeah I actually tryied on my university WiFi and it works fine but it still doesn’t on my cellular data & home WiFi. (I’m from Italy)

Home IP (Fastweb): 2.231.30.89
Current phone IP on cellular data (Tre Italia): 91.252.166.207

4

That indicates to me that your home / cellular networks are blocking glitch.me urls, which seems … unusual to say the least. When you say that you tried on your uni’s wifi do you mean from the same device and browser (and browser extensions / plugins) that you’re having trouble with at home or was this on a different machine?

We have blocked a few individual IP addresses but none that match either of yours. I tested on a couple of Italy proxies and can confirm that I can get to glitch.me addresses from those - for example if you try to load one of the addresses in question via something like http://www.1000pips.it/awp are you still blocked?

5

I agree that’d be unusual, its more likely that they’ve blocked IP ranges a bit overzealously and included the glitch.me IP address ranges.

6

Hey @aziis98, can you let me know what your Internet Service Provider is and (even better) what DNS server you’re using? If you don’t know how to find the DNS server information if you’ll let us know what operating system you’re on we might be able to help with some guidance for that.

7

Hey @aziis98 and @Miky88, it would be worth contacting your Internet Service Providers (Fastweb and Tre Italia), and tell them they’re blocking glitch.me the runtime part of glitch.com, an educational programming site.

@cori I tried connecting from a glitch.me app to various Italian ISPs home pages. Its not a good test of the problem, and ironically the only ISP that failed to respond was https://www.tim.it/

9

Thanks, I will try contact my ISP in the following days

10

Got the same problem on every .me, I’m in Italy, vodafone and poste mobile

11

Hey folks I poked around a little but I don’t see a way for Glitch to contact Vodafone to bring this to their attention, so I think that request is going to have to come from Vodafone customers. A little googling seems to indicate that other sites have run into this problem with Vodafone recently and Vodafone customers have been able to get it resolved.

We’re happy to provide any assistance we can and we’d love to know how things progress.

12

I have same problem (fastweb), i have changed dns into 1111 and 8888, work in wifi but not in Lan

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13

Hi @filpunisher, welcome to the Glitch forum!

This sounds as though you may be using different DNS settings on WiFi than on LAN. If you share a screenshot of your DNS configuration someone may be able to give some additional guidance.

14

This is my config Wifi (macos) and lan (win)

tnx

glitch
glitch.jpg1235×999 241 KB

15

Is it possible that the LAN configuration tries to connect with IPv6?

@cori does glitch only serve on IPv4 at the moment?

1 Like
16

Hi @mishavee tnx, that was the problem, i have solved with these step in win 10,
I hope it helps somebody else too.

glitch2
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@cori tnx, glitch is really fantastic compliments

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17

Thanks for the kind words, @filpunisher; glad you got this sorted!

Yes, @mishavee, I believe we are only serving glitch.com over IPV4.

3 Likes
18

I think you should do something with Italy, becasue I have tried with many people to look at some apps on glitch.me, but noone was able to do it from their phone… it’s very difficult to go and explain to everybody how to do it…

1 Like
19

Also for me, using vodafoneit, it does not work, in any way :frowning:

20

@cori several friends of mine, using different web provider in Italy, have glitch access problem :frowning:

Two thread (in Italian):

21

I think it might be best to make a tutorial. Or just host projects on glitch.com.

22

Hi,
please @cori check if there is some geolocation settings to change in glitch AWS.

For me and a lot of a friends of mine (in Italy), it’s impossible to access to glitch websites (to the domain glitch.me). And @filpunisher tips do not solve it.

If I try to connect in example to https://jo-baer-light-group.glitch.me/ it’s impossible to access to it. But if I browse the web using tor, I’m able to open it.

Thank you

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23

There is no project with that name, @aborruso. :confused:

25

@TooAkshi that website is only an example.

In general every glitch.me websites are not reachable from a lot of Italian users.

26

I am able to access the domain when using a VPN connected to Italy. Maybe check with your ISP?

27

@TooAkshi I’m able to connect to these websites, using my isp, via tor.

Then it seems to me, that the problem is not in the isp. Am I wrong?

28

You are. The Tor circuit works somewhat like a VPN, it bounces your IP to a different location. Hence, the websites are not being accessed by your IP but by a Tor circuit machine’s. Please check with your ISP for more information.

29

Then is it a location problem and not an ISP one?

30

I’m adding what have written to me a friend of mine:

The problems seems related on how glitch distributes the DNS records worldwide (maybe an AWS route 53 geolocation misconfiguration??) . So to reproduce the problem you have to query an italian DNS server: # dig http://demo.glitch.me @151.99.125.1

; <<>> DiG 9.8.2rc1-RedHat-9.8.2-0.68.rc1.el6_10.3 <<>> http://demo.glitch.me @151.99.125.1
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: REFUSED, id: 511
;; flags: qr rd; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0
;; WARNING: recursion requested but not available

;; QUESTION SECTION:
;http://demo.glitch.me. IN A

;; Query time: 10 msec
;; SERVER: 151.99.125.1#53(151.99.125.1)
;; WHEN: Tue Dec 3 17:49:20 2019
;; MSG SIZE rcvd: 32

31

I have the same problem with FASTWEB internet provider,
I solved by changing the DSN to 8.8.8.8

marcello

1 Like
32

@masozzo I have changed the DNS too, but nothing changes.

My ISP is another one, Vodafone. Then it could be some problem in glitch location configuration

33

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08758×946 321 KB

@aborruso Be careful to put 8.8.8.8 as the primary DNS

34

@masozzo I know, thank you, I have tried with 8888 and 8844.

It doesn’t work.

35

@aborruso Try using 1.1.1.1 it worked for a lot of people who had the same issue.

36

I have tried also with 1111, but it’s the same. Thank you.

Moreover I think it’s necessary not a solution for me, because my goal is not to study and test glitch, but to build an app that other people can use. Do I must ask to potential final user to change DNS, or use tor or VPN connection?

I’m not a network or a sysadmin expert, but I think that glitch stuff should check something.
Because here in Italy there is the same problem with different ISPs, because I’m able to connect using tor connection, and for the kind of reply we have querying from an Italian DNS server.

37

Hi All!

Since there has been a lot of activity in this thread lately, I wanted to chime in.

Our team is aware of this issue and this forum thread. We will be taking a closer look at this in the future. However, I can’t give you a firm date for when the work will be done. We understand this is very frustrating for those of you who are experiencing this right now. Thank you for your patience!

3 Likes
38

And thank you for you time!

39

Thank you for you time, writing just to notify that I’m still experiencing the issue. Writing from Italy.

I’m on a company laptop and can’t change my DNS

:frowning:

40

welcome @esnho ! Yeah i am having same issues here, its your internet provider probably. I asked for support some time ago about this and they told me that *.glitch.me domains cannot be reached due to my isp blocking the website…

41

So Vodafone Italy blocks glitch.me !?

:frowning: :frowning:

42

It seems that it’s not a problem only related to the internet provider. There are a lot of problems in Italy with different providers.

Moreover I’m able to connect to glitch via tor browser and it seems that there could be problems related to some glitch DNS configuration.

43

I would prefer using a vpn to connect to glitch, everytime i need to test my webpage im forced to use a vpn to load the project’s .glitch.me domain

44

is there any solution to this issue for vodafone italy? it makes glitch.me unusable…

45

Change the DNS to 8.8.8.8 or 1.1.1.1

46

You can get some more information on changing DNS servers here:
https://1.1.1.1/dns/

47

Try this https://github.com/benborgers/glitch-proxy
and/or https://proxychief.glitch.me/

2 Likes
48

XD the second one won’t work. But good tip.

49

To fix it for your site visitors, you can proxy with cloudflare, which covers both the DNS problem and also translates IPv6 to IPv4.

Example setup …

1 Like
50

Hi. I have Fastweb as intenet provider at home in Italy and I have the same problem. Any real solution after one year?

1 Like
51

Your best bet is to contact them and ask them to unblock *.glitch.me.

As a last resort you can always try using a proxy, Tor (with a bridge), or change or your DNS server.

1 Like
57

still this problem from italy

58

how can we solve using cloudflare? I CANT’ see the example setup you mention

59

For me, dear Pieluigi, it’s the same since 2019, but it didn’t work out and I gave up.

1 Like
60

How is it possible that this problem can’t be fixed? I can’t believe, it’s going on since years. Let’s find a solution right now. It cannot be solved simply changing dns because we want to give the address to other people and we cannot make everyone change the dns, as I also suggested more than 2 years ago. I also think that the CEO should fix this thing calling the italian internet provider company and not us, what do you think, it’s also their interest to expand the clients or not?

2 Likes
61

it’a real pity cause this service could be great
i’ll give up too

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62

Hi there - I’m sorry for the wait on this and understand the frustration. The domain was blocked by Italian ISPs and we had been unable to get them unblocked on our own, but now that we are part of a larger company we are working to get some help on getting the domain unblocked. I don’t have a timeline for this, but it is something we’re investigating.

3 Likes
63

at the moment i solved proxying from my own domain to “*.glitch.me” using cloudflare

64

I have a friend in Italy who also can’t access Glitch websites, which is odd.

2 Likes
65

Ok, I want to tell what is the problem. You can fix it somehow, but, in my case I had students and I wanted them to access to the web app, but a lot of them were not able to see the site and it was too complicated to fix it for all of them so I left the service that I liked very much also because I started learning how to use python and flask and that was amazing. I was making a lot of experiments like sites with interactive pages, quizzes, too bad that I had to interrupt these stuffs for this (absurd) problem.
PS: at the moment, for example, if I go to my pages with the pc it’s all right, if I use the ipad it says that is impossible to reach the site.
New: in italy, if I go with vodafone does not allow me, if I go with wind without wifi (on the phone, because on the pc it works with vodafone wifi too), it works.

2 Likes
66

yes you are right. Fixing requires to buy a domain and play with cloudflare. Too much for use glitch to learn how to code. Pity…it’s a great and unique service

67

you can get some domains for free at https://freenom.com. then add it through cloud fare and do what you do to fix it

68

I recently faced this problem and I’ve been able to solve the issue. My ISP is Vodafone, with Fiber To The Home. It looks like they are a blocking glitch domain on their DNS resolver.

I engaged their technical support and they made me change the DNS settings of the Vodafone Station (previous local tests with dig or changing the network configuration on my computer were not successful). I tested different DNSs (Google, Quad9, Cloudflare) and in all cases I was able to access glitch websites again :tada:

The process will probably be dependant on you specific modem but in general you need to edit the DNS settings (Internet > DNS in mine), enable manual configuration and configure IPv4 and IPv6 DNS settings with you desired DNS (I suggest Quad9 but any should work as long as is not blocking glitch.me, which I think may be the case for “secure” or DNS with parental control enabled).

Hope it helps!

2 Likes
69

I use Vodafone too but I’ve always been able to access .glitch.me domains without needing to change any settings. (not the new “add external websites to profile” feature tho)

1 Like
70

Bumping here. 5 years later, glitch.me is still blocked in Italy. That’s 60M users that can’t use this service. Any updates? Anything we can do to push to unblock?

71

Hi there, unfortunately this is not something we think will be resolved any time soon as it’s a court-issued block.

72

woa, is there any public info about this court action?

1 Like
73

Someone in Italy sent us info about the action a few years ago so I assume it was public but I don’t have any other info than that. This is not an uncommon issue for hosting companies, from what I’ve been told.

74

I’ve had this same problem before, and it’s most likely because of the wifi your on.