Updated Message 14-Sep-2020
There is a bug right now that is interfering with our api connection to our custom domain partner, fly.io.
Engineers on both sides are aware and we are working on a fix now. Once it is resolved, I will post an update here.
If you have sent us a support request about removing a custom domain, I will notify you via your support ticket when this is fixed!
Okay. Domains still wont link and im getting Bad Gateway errors. Is this the cause? (Only on my custom domains https://resources.agiliro.gq/)
Yeah probably is the cause @milanmdev
kk. Thanks!
No problem bud!
Why do so many bugs happen on glitch!? Literally just one new one appeared 2 minutes ago 
Hey @no_one,
This is a fair question, but if you would like to discuss bugs overall on Glitch, please do so via a post via the Feedback category.
That way we can keep the conversation here on topic and make sure folks who are affected by this bug in particular can get the updates they need.
Tasha, would be it possible to add postmortem reports on status.glitch.com every time an incident is over so that the community can be kept informed why the incident happened?
Thanks for bringing this up. Can you please move your post to the Feature Request category?
I’m unable to add a custom domain to my project which I desperately need to do. 
When I try to add the custom domain I get this.
Any help?
Please mail [email protected] or get a token from glitch.happyfox.com.
It might be because of this:
This is completely unrelated to that. 
Eh, I just thought that because the API wasn’t working.
Thanks, I’ve contacted them, hopefully they respond soon! 
I’m sorry that you are getting this error! This is actually related as we are having trouble connecting via the fly api. For this reason, I have merged your post here so that you will be notified once this is fixed.
Hi @tasha
Have you ever looked into alternatives to fly.io that could help you set up your reverse proxy domains thing? Or make your own software to do so, like @ihack2712’s ‘Glix’? Fly.io have said you are using deprecated features of their service, so it might be time for a change.
It seems to me that you are kinda placing all the stress on fly.io when they don’t get much benefit from it. Have you ever thought about the possibility that fly.io may not be the best partner and may not fix everything for you. Mind you, I don’t know how the partnership works
An in house system wouldn’t be a bad idea, just not sure if that would mess up all the current custom domains.
its technically is possible with their current system, they might have to tweak it a bit but they already use reverse proxies from the *.glitch.me domain to port 3000 on (what im guessing is) a docker container. it would break all custom domains, but they could keep legacy support for old custom domains still under fly.io
Support can once again remove custom domains from projects! If you are currently experiencing any of the following, please contact support via the Help Center:
Folks who have already sent in support requests about this will receive a response shortly!
Thanks for the update!
Are we able to add our own custom domains now, or is that still broken? Since I’m still getting the exact same error as I reported in my post.
It has become clear that the bug is still affecting custom domains. Our engineers are focusing on fixing this now. I will post an update here once it has been fixed.
I’ve been trying to use my custom domain with glitch and it keeps saying ‘An unknown error has occurred.’ I tried this with several domains and in several accounts and several projects, I saw someone asked about it and someone from the glitch staff said it is fixed now but I still can’t do it, am I doing something wrong? Can you do it on your end? Or what should I do?
Yep, glitch has been having issues with this recently. Please reach out to [email protected] with this issue.
Yeah I already did no response though.
How long has it been?
Over 2 months, I sent another email today as well.
Glitch has said that they are having connection issues with their domain partner, https://fly.io. They said that they do not have access to remove domains from projects or look at the error details. They will let us know when its fixed.
Hi @kemosaf, I’m not seeing any support requests from the email that is connected to your account. Do you have a support ticket number? If so, please let me know so I can look it up.
Soooo
I tried to connect a custom domain
But i get this error
Plz help
Please contact [email protected]. Glitch is having issues with custom domains.
I want to add a custom domain to my Glitch Project, but I am facing such an error. I can’t understand. Can you help me? error: An unknown error has occurred 
. https://prnt.sc/ugiv17
Hello,
Glitch has been having some issues with custom domains recently. You should contact [email protected] and report this to them.
Merhaba acaba domainimi www. olmadan nasıl glitche kaydederim CNAME kayıtlarında www veya başka bir şey istiyor Şimdiden teşekkürler
Ok, so to do this you will want to open the terminal and type:
ping glitch.edgeapp.net
The result should contain an IP, such as 12.34.567.1. Open your DNS and create an A record for @ pointing to that IP. That should do the trick!
It should also be noted that Glitch is having some issues with custom domains right now.
Good luck!
Not working
İP ADRESS NOT FOUND
Glitch is currently having issues with custom domains, check back later.
Did you just copy and paste the example IP address posted by @RiversideRocks?
Sorun çözüldü
When I try setup my custom domain I get this error:
An unknown error has occurred.
HI jacobvd, the staff at Glitch said to contact them on the help center for these matters. (This is the community support forum.)
My sites niny.io and carcraftz.dev are down again. Glitch needs to fix the domains, if someone hooks a domain up to something that’s likely because it’s a commercial product/they want to share it. These downtimes are really bad.
Works for me.
Also works for me.
Same here. What error are you getting?
Hello!
The bug that was causing folks to see “an unknown error has occurred” when adding a custom domain to their project is fixed. You should now be able to add a custom domain to a Glitch project.
@kemosaf it is [email protected]
