Doesn’t work half the time

Glitch Help
1

Always says “hmm we’re having trouble connecting. Try refreshing?” and it won’t let me do anything

2

There are any number of possible reasons that might occur from code errors to resource concerns. We’ll need some more information before we can possibly take a closer look. Any errors in the logs, for instance? Your project name would be a good start.

3

I can’t even see the logs, the code or even the files, and it isn’t the code since it worked earlier

4

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5

@cori …

6

Which project are you trying to load?

7

Hi @PhantomDerp I took a quick look at both of the project’s listed on your profile and I don’t see that problem on either of them. Are you still seeing the issue?

8

It didn’t work, and I just tried signing out and when I try to log back in, I get this message: “Github login problem. Hard to say what happened, but we couldn’t log you in. Try again?”

@cori
@gareth

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9

So the problem is probably either that my account is corrupted, or that github doesnt work

10

You didn’t say, did you try logging in again? Have you tried in an incognito window or a different browser? You could also try logging in using the email login with the the email address associated with you GitHub account (that will log in you into the same Glitch account). I doubt very much that your account is corrupted.

Also when you say “It didn’t work” are you speaking of logging in or about something else?

11

I meant that it may be a problem with github

12

I just tried using my email, and it gave an error “something went wrong, email not sent”

13

Yep, I didn’t realize it when I sent the initial message, but we’re troubleshooting a problem with email signin.

I’d suggest trying another browser or an incognito window in the meantime.

14

I can’t do that, since I’m on a school computer, and incognito mode and other browsers are blocked. I’m messaging you using a mobile device

Glitch on here seems to work fine

15

So logging in to Glitch using GitHub works fine on your mobile but not on your school computer? If so that suggests that perhaps your school’s doing something to GitHub requests. Are you able to access GitHub directly? Do you see anything logged in your browser’s console when you try to log in that way?

I imagine that you might not still be at your school computer when we resolve the email login issue, but I’ll drop a note here when that’s resolved and the next time you’re on one you can try that instead. Sorry for the inconvenience!

16

I doubt that since it just blocks specific urls and functions like incognito

And github isn’t blocked

17

Unless I’m misunderstanding you, you’re saying that, at the same point in time:

  1. logging into Glitch via GitHub on your mobile works
  2. logging into Glitch via GitHub on your school computer does not

That seems to indicate that:

  1. Glitch isn’t a problem point
  2. GitHub isn’t a problem point

That seems to leave the other differences between mobile and your school’s computer as the likely cause, and that seems to point to something either on your school’s computers or your school’s network.

Am I missing something or have I misunderstood the situation?

Also have you been able to log into Glitch via GitHub on your school computers before this? That’s not necessarily definitive, since I imagine your school could be making changes to their software or network that you’re not aware of, but might be interesting if it were true.

18

Yes, I have been able to use glitch via github before this

You said opening a new browser would fix it, and that’s why it works on mobile.
I’ll try opening glitch on desktop and seeing if it still works

19

I think we’ve been miscommunicating about what I was asking - I meant that a different browser or incognito window on the same machine would eliminate potential problems with your current session (cache, cookie, local storage.

We’ve resolved the issues with email login, so if you’re still having trouble logging in via GitHub you can try that again.

20

Nope, cleared the cache, app data, cookies, site data, powered off and back on, and it still doesn’t work

And it says github login problem

@cori

21

Have you tried the email login?

Can you screenshot the steps the GitHub login process takes you through? When you try this are you already logged in to GitHub? Do you see requests in https://github.com/settings/security that correlate with your attempts from the school computer?

If the GitHub login is working for your account on your mobile, and it’s working more generally for the rest of the community (that is to say we haven’t heard complaints of a widespread outage, and it’s working fine for me) then I can’t think of anything else but your school’s computer environment. The message that you’re receiving tells me that Glitch isn’t receiving an error message (that’s our generic “Something went wrong with a login” error message - if we’d received an error message back you’d see that message on the page instead).

22

Website —> sign in with github

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23

Website —> sign in with email

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24

2019 and you still haven’t replied @cori

25

Has this worked before in the school? Or is this your first time trying to access it in school?

26

Yes, it has worked before

27

@PhantomDerp I haven’t replied because I don’t have anything to add. From what I’m hearing you’re able to log in just fine from non-school computers (I see that you have successfully logged in more recently than your last replies in this topic, for instance), and we’re not hearing about wide-spread GitHub login problems across the site. This still seems to me like a problem in your school’s network, and there’s nothing we can do about that from our end.

If you want to put whoever manages your school’s network in touch with us (they can email [email protected] if they don’t want to create a forum account) we’ll see what we can do, but as far as I can tell there’s nothing to be done on Glitch’s side. I’m sorry for the inconvenience, but that’s about all I can offer you.

Actually, there’s one other thing we can try to see if we can at least see if the requests are making it back to us and see if there are any error messages. Next time you’re at one of your school computers, go to https://ifconfig.co/ and record your IP Address. Then attempt to log in and post back here with your IP and I’ll look to see if we’re receiving any better information from your IP address.

28

Ip is 152.26.210.26
Thanks for trying atleast

29

Did you actually try to log in at this time? I see 0 requests from that IP address in the last 24 hours.

30

Yes, I guess that’s the problem

31

Whats interesting here is that just loading glitch.com should show up as ~100 separate requests in our logs, but I saw 0 requests at that time from that IP address. Can you verify the IP the next time you try to log in from school and let us know when that is?

One other thing I didn’t ask you about was whether you saw the same results when logging in through the editor as well as from the homepage.

32

Did glitch get updated, because it worked this time

33

Wait at my house wifi it doesn’t work, I guess it’s my wifi, with the computer?

34

Hi @PhantomDerp, no updates related to logins, no. I can check out the same thing for your home wifi - I just need to know your IP address and around what time you were accessing the site or logging in.

35

152.26.210.26.

Around 1:07 pm

36

What timezone might that be?

Regardless, I see a few hits from that IP address on the 3rd and nothing since, and they’re on a specific private project.

37

Standard eastern time